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Nazariy Tymkiv avatar image
Nazariy Tymkiv asked

URGENT! Billing error and game title blocked

URGENT! Billing error and game title blocked. Now more then 10 hours my online game is tottaly crashed because of DAULimitExceeded. Some times I pay with delay because i'm on war in Ukraine and not every time have phisical ability to charge a card, and every time i waiting for next automatical payment from Playfab because i cant understand how to pay manualy and scared to do someyhing wrong, and this time while im waiting i got blocked title. I typed everywhere I can for this 10 hours and have a 0 respond. Also yo will charge me for this month as a standart plan but you removed ability to sendmeaasage to standart plan suppor which i payed for years and downgraded to pay as you go fir next month . PLEASE UNCLOCK TITLE ID F80C ASAP AND CHARGE ME

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Nazariy Tymkiv avatar image Nazariy Tymkiv commented ·

Now i lost more than 1000 players..... Looks like my game will die because of Playfab which i paid more than 5k$ for 4 years, and now deranged to free account without support which i payed for all of this time, I'm really frustrated

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Nazariy Tymkiv avatar image Nazariy Tymkiv commented ·

And you have no ability ti process payment on site, its looks like you also cant upgerade your plan emidiatly? there are only option to wait and lose all players, thats make me thinking to migrate db

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Xiao Zha avatar image
Xiao Zha answered

We found the thread you submitted using the Contact Us page, and your issue appears to have been resolved. If you have any other questions, please feel free to let me know.

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