Hey PlayFab Team,
Prior to January 1st, we had been routinely deleting master accounts of testing accounts across 41 different devices/Unity instances. This process had typically taken no more than a minute to complete and we had been able to re-register with the same account without any issues.
However, after deploying a significant update, we sought to test it on all of our devices by following the same deletion process. Unfortunately, we were unaware that it was necessary to unlink our accounts from the master accounts beforehand, as this was not clearly communicated. We had also grown accustomed to the expedient deletion process that typically took around one minute.
As of January 14th, we have been awaiting the completion of the deletion process for these accounts. The ongoing delay has halted our development progress, as we are unable to access Unity and conduct any testing.
Everything was done using the PlayFab console.
We find it difficult to comprehend why a queue can persist for such a prolonged period (more than a month now), particularly for a service that claims to be enterprise-grade. This experience has prompted us to re-evaluate our choice of PlayFab.
We appreciate your prompt attention to this matter and look forward to your response.
Best regards, Nati Levin.
