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russell-2 avatar image
russell-2 asked

Can't access "API Features" for one title

We are seeing this error when accessing the "API Features" page for one of our titles: "There was an error while loading data from the server. Please reload the page to retry."

For another title (same account), we do not see this error, and instead see the usual content of that page.

So it looks to be something related to the title's data, but without more information, it's not something we can debug on our own (especially if fixing it requires changing data that is only editable via the API Features page).

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Neils Shi avatar image
Neils Shi answered

Could you provide us with your title id so that we can do some research? As a workaround, you can set the global title access policy via calling API SetGlobalPolicy.

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russell-2 avatar image russell-2 commented ·

TitleId is DC99D

I'm looking into the SetGlobalPolicy call - thanks for the pointer.

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Neils Shi avatar image Neils Shi russell-2 commented ·

You can also clear the cache or use another browser and then try again to see if problem persists.

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