question

devandreyrk avatar image
devandreyrk asked

Why is there no easy way to report issues

The SDK repositories don't have Issues tabs and we're expected to report issues on a forum? What year is it.

There are a lot of repositories on GitHub but no proper filter mechanism in this forum to either find or make appropriate reports. Bug reports get lost easily and all in all this is an inconvenience and makes the process terribly inefficient.

Please fix this, management, because I don't see how any reasonable developer would agree that this was a good idea...

unity3d
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brendan avatar image
brendan answered

Because we have a dedicated support team that has two tracking systems: forums and private tickets. Since we cannot open private tickets to free and pay-as-you-go tier accounts, we need a system by which those developers can enter support requests, including SDK issues. I can confirm that 100% of issues reported in the forums and tickets are investigated and, if there's a bug that needs to be fixed, the support team opens a work item for the relevant feature team. If you're in the Standard tier (or higher), feel free to open them as private tickets.

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