Hi,
Currently, my game takes too long to pass the Playfab authentication when launching. Normally it takes 30s+ to finish authenticating. Sometimes it hangs there forever. Is this an expected behavior?
For more info, we use a custom server at Central (Canada) with ping 311ms. In Playfab admin it shows that the Playfab server is in US. Maybe this caused the issue? Is it possible to group them into 1 data center or even 1 network?
No, if you have a look at your reports page, you'll see that no call to our backend takes anywhere near that long. The only time any call goes beyond milliseconds on the backend is if we have to wait for a third-party service response, and it's delayed for some reason. We have seen delays due to third-parties, but they're very rarely more than a few seconds. What is the Title ID in question, so that we can look at the specifics?
Looking at your daily API usage details report (https://developer.playfab.com/en-US/47F1/reports/Ny8yNC8yMDE4fkRhaWx5QXBpVXNhZ2VEZXRhaWxzUmVwb3J0/detail), I'm not seeing any issues in the response time in the service. Of the login calls used, all are in the milliseconds range (sub second) for processing time. So if you're seeing longer delays, those are going to be due to issues outside our control, like your ISP. Can you try getting a Fiddler or Wireshark capture?
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