LoginWithGooglePlayGamesServices doesn't work with Parental Controls

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saltynbaev asked Nov 14, '23

LoginWithGooglePlayGamesServices doesn't work with Parental Controls

Title 58D35.

Device: Anything with google services support

Repro Rate: 100%

STR:

Link 2 devices via "Family link" to control access to apps (One is child, one is parent) in Google Play Games
On the child's device to enter the game

Actual result:

Successful authorization in GooglePlayGames.
Successful receipt of the ServerAuthCode from GooglePlayGames.
Sending /Client/LoginWithGooglePlayGamesServices request with the ServerAuthCode .
Plefab returns an error

/Client/LoginWithGooglePlayGamesServices Http Code: 502 Http Status: BadGateway RetryAfterSeconds: Error: DownstreamServiceUnavailable Error Message: A third-party downstream provider returned an error to the PlayFab service

Expected result:

Playfab does not return an error
Successful authorization via PlayFab

Additionally:

Without parental controls enabled. Authorization works 100%

Authentication

10 |1200

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2023-11-14T09:59:27Z

Neils Shi answered Nov 14, '23

According to the error message “A third-party downstream provider returned an error to the PlayFab service” and your description, it looks like the "Parental Controls" caused this issue. Although I'm not familiar with Google Play parental controls, but according to How to set up parental controls on Google Play - Google Play Help, could you check if you've restricted your child's access to the game app? Or if the game app is in the filtering content? Since we are not experts in Google Play Games, if the problem persists, we suggest that you may ask Google Play Game Service Team for further assistance.

10 |1200

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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