question

Dean Loades avatar image
Dean Loades asked

I am getting 503 Service Unavailable for all calls

Everything was working fine this morning but this afternoon my app is no longer responding.

I get the following response after almost a minute wait:

{
 "code": 503,
 "status": "Service Unavailable",
 "error": "Connection error",
 "errorCode": 2,
 "errorMessage": "",
 "CallBackTimeMS": 63015
}

I get the same thing from my game and also from the demo calls in the docs eg

https://api.playfab.com/Documentation/Client/method/GetAccountInfo

My other Test titles seem to be working fine, it's like my Title has died.

Any ideas would be much appreciated!

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1 Answer

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brendan avatar image
brendan answered

What is the Title ID in question? We can have a look at the backend to determine what the cause is.

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Dean Loades avatar image Dean Loades commented ·

Thanks @Brendan , It is CBD7.

It seems to have resolved itself this morning. Moving forward, it would be really good to know what happened though.

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brendan avatar image brendan Dean Loades commented ·

If this was a transient issue, it could be almost anything, from issues with communications between internet nodes to a brief slow-down in AWS. Any serious delays will always be reported on our status page (https://status.playfab.com), but if you don't see anything listed there for an ongoing issue, please send us all the details (calls made, any error responses, etc.) at devrel@playfab.com.

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