question

lukaskebel avatar image
lukaskebel asked

After changing to a paying plan we cannot use WEST EU Servers anymore

Like the Title says We switched to a paying plan, assuming we could use its beneftis very fast but now we cannot add any West EU Servers anymore like before and are still not in the new plan. We are a bit in a hurry here.

Custom Game Servers
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Gosen Gao avatar image
Gosen Gao answered

Please note that plan changes are scheduled for the beginning of the next billing period. And for the region issue, you can try to Requesting additional quota for WEST EU region.

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lukaskebel avatar image lukaskebel commented ·

it took a long time to reallocate the servers. i took some of the west EU Servers down, we already had to have more space but it was a few hours from that point until we could create new WEST-EU Servers

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