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Christopher Clogg avatar image
Christopher Clogg asked

Connection issue with HiNet in Taiwan

Not sure if this is the right section to post this, but we're getting a lot of reports in the last hour that users in Taiwan with HiNet (ISP) cannot connect to our game which is using Playfab. I confirmed this by sending the users our playfab api url that works for everyone else, and it doesn't work for them... and they had been fine until today.

Is there anything we can do in this situation?

Thanks!

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Citrus Yan avatar image
Citrus Yan answered

I believe this should be an ISP issue, those afftected users in Taiwan should contact their ISP( HiNet ) for more help.

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Christopher Clogg avatar image Christopher Clogg commented ·

Ok I let them know to do this, hopefully HiNet can resolve it.

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