question

Tancio, Ken Andre M. avatar image
Tancio, Ken Andre M. asked

No data in CSV downloaded from GetReportData (PlayFab Admin API) response

Hi, everyone!

Anyone knows what may be the cause of the issue I am facing?

I tried downloading the May 2, 2024 "Daily Overview Report" report for my title, D8222, through GetDataReport (PlayFab Admin) API but the CSV file I received does not contain any data. When I downloaded the data from PlayFab website, the CSV file I received contains data. Our application makes use of the GetDataReport PlayFab API to generate reports.

Below is the link when downloading directly from PlayFab (D8222 > Dashboards > Reports):

https://developer.playfab.com/api/en-us/D8222/reports/MjAyNC0wNS0wMlQwMDowMDowMC4wMDAwMDAwfkRhaWx5T3ZlcnZpZXdSZXBvcnQ%253d/download

Screenshot: 7027-playfab-dailyoverviewreport.jpg

Below are details of GetDataReport API used to get data

Link received from GetDataReport: https://playfabreportsprod.blob.core.windows.net/pfreportblobstore/D8222/20240502/DailyOverviewReport.csv?sv=2019-02-02&sr=b&sig=uexxLD3H7jiOYh2l8FMGHzDbIlqnGWdFx2Z0gd6xYok%3D&st=2024-05-03T11%3A11%3A10Z&se=2024-05-04T11%3A16%3A10Z&sp=r

Request details:

Request URL: https://D8222.playfabapi.com/admin/GetDataReport?sdk=PostmanCollection-0.195.231027

Method: POST

Headers: X-SecretKey value not included for confidential reasons

Payload:

{ "ReportName": "Daily Overview Report", "Year": 2024, "Month": 5, "Day": 2 }

Response:

{"code":200,"status":"OK","data":{"DownloadUrl":"https://playfabreportsprod.blob.core.windows.net/pfreportblobstore/D8222/20240502/DailyOverviewReport.csv?sv=2019-02-02&sr=b&sig=uexxLD3H7jiOYh2l8FMGHzDbIlqnGWdFx2Z0gd6xYok%3D&st=2024-05-03T11%3A11%3A10Z&se=2024-05-04T11%3A16%3A10Z&sp=r"}}

Screenshot of CSV files downloaded:

CSV on the left is downloaded using link from response of GetDataReport API

CSV on the right is downloaded directly from PlayFab

7026-dailyoverviewreport-left-getdatareport-right-playf.png

Title Data
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1 Answer

·
Xiao Zha avatar image
Xiao Zha answered

Since we are unable to reproduce your issue and we do not have the access to your Title, we are unable to investigate further. Therefore, you need to follow this document: https://learn.microsoft.com/en-us/gaming/playfab/features/pricing/paidtechnicalsupport#support-ticket-submission to submit a support ticket so that our engineers can help you resolve the issue

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