I deleted master player at webpage without unlink and I still can't login. Perhaps a month has passed. And I can't login to other title with same device id. How can I solve it?
I deleted master player at webpage without unlink and I still can't login. Perhaps a month has passed. And I can't login to other title with same device id. How can I solve it?
The error means that the master player account is in the queue for deletion but has not been deleted. And please bear in mind that the deletion queue is for all titles not solely for your title. So, for example, if someone decided to delete a title that had many players, that could introduce a significant delay in the queue.
So, if you want to re-use the login credentials (device ID, Facebook account etc.), you’ll need to unlink it first. Otherwise, you will have to wait for the account to be processed before you can use the credentials.
Besides, if you have the access to create support ticket, you can submit a support ticket so that our engineers can take a look into this issue for you.
Unfortunately, I don't have the access to create support ticket.
What I want to check is whether it's normal to take this long.
The time it takes to delete an account depends on how many player deletions are waiting in the queue, and how much data exists for those player accounts, to be cleaned up. So, if there are a large number of player accounts waiting to be deleted in the deletion queue, your situation may occur. Could you please provide the login credential (such as the device Id in API: LoginWithAndroidDeviceID) which you still cannot re-use and your TitleId so that we can try to resolve the issue for you.
TitleId : F9156 AndroidDeviceID : ecdb5966a6ec2808de2e80857d08512b
I used this device.
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