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Question by jaran · Aug 13 at 01:07 AM ·

My studios shows error page

I can no longer access my studios or games. After I successfully log in I am greeted with an Error popup that only says "Error"

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avatar image FranklinChen ♦ · Aug 13 at 01:18 AM 0
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Could you please share your title id? I can help to check that for you

avatar image jaran FranklinChen ♦ · Aug 13 at 01:27 AM 0
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Title ID: 27E0E

avatar image FranklinChen ♦ jaran · Aug 13 at 01:44 AM 0
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I checked your title and verified the game manager login is working well. Could you please clear web browser cache, reopen playfab.com and try again? Let me know if you still have issue

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Answer by Andy · Aug 14 at 01:50 AM

This issue was a bug that impacted a few studios. We found and fixed it earlier today. The page should now be functional for everyone.

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Brandon Phillips
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madmojoman

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Answer by FranklinChen · Aug 13 at 01:57 AM

Hi @jaran, we have a form on our Contact page that allows you to submit Login or Billing issues, please choose "Problems logging in" type and report this login issue

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Answer by madmojoman · Aug 13 at 03:19 AM

I'm experiencing the same problem.

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avatar image SethDu ♦ · Aug 13 at 06:23 AM 1
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Please refer to FranklinChen's reply to sumbit a issue.

avatar image madmojoman SethDu ♦ · Aug 13 at 05:39 PM 0
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Cleared cache, also tried multiple browsers, restarted system (tried again today)...always same issue with the error once I've logged in. I submitted a Problem Logging In issue through the Contact Page link provided above.

avatar image madmojoman madmojoman · Aug 13 at 05:46 PM 0
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Also, I see errors in dev console for browser, if this helps track down the issue:

  1. HTTP500: SERVER ERROR - The server encountered an unexpected condition that prevented it from fulfilling the request.
    (XHR)GET - https://developer.playfab.com/en-US/my-games/all
  2. 0: 'Data' is not defined
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