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vsc asked

File Management HTTP 500 Error, is it down?

Hi Playfab Community,

When i try to enter the "File Management" Tab in Content in my playfab backend, my browser shows a Http 500 Error.

We're uploading a bunch of assets automatically every morning via a js script and this morning the upload failed (with a http 500 error for each asset according to the logfile).

After this incident i checked previous logfiles and found that there were some http 409 conflicts (in the uploads that worked), probably because we send a lot of upload requests without delay. We will try to fix that, but at the moment we can't work on it, because of the http 500. Please tell us if we are using the api in a wrong way causing the actual problem (if yes, how we can avoid that) or if it is a technical problem on your side.

Btw the "Submit a ticket" and "support" buttons on the playfab.com site don't seem to work ;)

Title ID: B28F

Url: https://developer.playfab.com/en-US/B28F/content/files

Greetings,

Valentin

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Andy answered

The File Management tab error has been fixed. Let me know if that doesn't resolve the other issues you were hitting.

Looking into the File a Ticket problem. We had some issues with our ticketing system last night, so it might be related.

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Andy avatar image Andy ♦♦ commented ·

The issue with File a Ticket should now be resolved.

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