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jordan-1 avatar image
jordan-1 asked

Trying to view any character inventory results in error 500

Heyo!

Our entire team has been having issues with checking the inventory of any character through the site. While the API calls for the inventory and whatnot still work totally fine, trying to load the inventory page on the playfab site results in error 500.

This started happening just today, and had been working fine beforehand. We've tried different browsers, different computers, nothing has seemed to help.

Any idea of what might be going on?

Thanks!

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1 Answer

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Sarah Zhang avatar image
Sarah Zhang answered

We can reproduce this issue that “the page isn’t working, Http Error 500” when we tried to open the Character’s Inventory page in the Game Manager. Thanks for reporting. We will inform our team about this issue.

The Server API GetCharacterInventory currently works fine. Temporarily, you can retrieve the Characters’ Inventory list using this API. Apologies for the inconvenience.

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Sarah Zhang avatar image Sarah Zhang commented ·

@jordan-1 According to feedback from our engineering team, you have submitted the support ticket for this issue, and they have deployed the fix. Please check if it is fixed.

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jordan-1 avatar image jordan-1 Sarah Zhang commented ·

It still seems to have the same issue, unfortunately. Opening any character's inventory page doesn't work. The API to get the contents still works fine, though.

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jordan-1 avatar image jordan-1 jordan-1 commented ·

Just tried again later today, it seems to be working now ^_^

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