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tarek avatar image
tarek asked

Getting outdated results from GetPlayersInSegment

Hi,

The API GetPlayersInSegment is returning an old result. I have removed one of the players from a segment about 5 days ago, and I confirm that the player is indeed not in the segment when I check their "Segments" tab in Playfab. But, when I call the mentioned API endpoint, it returns that the player is in the segment with outdated tags.

It's similar to this old question: https://community.playfab.com/questions/25673/getting-wrong-results-from-getplayersinsegment.html

https://status.playfab.com/incidents/pkmrdd3p2fsy

Thanks.

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Neils Shi avatar image
Neils Shi answered

The API GetPlayersInSegment works fine in my title (with just some short delay). Since your Player Count of the Segment stays incorrect for a long time, could you please provide your Title Id, Segment ID, and the problem playerID for us to research?

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tarek avatar image tarek commented ·

Sure,

Title Id: C0DAE Segment ID: 8B1C7FD3A43F26E7 playerID: 20086DD2B704768C

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Neils Shi avatar image Neils Shi tarek commented ·

We have checked your Segment and did not find the Player with player ID 20086DD2B704768C. When you call the API GetPlayersInSegment, does this player still return? If so, could you provide us the returned results?

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