I'm working on implementing Facebook payments into our application on the web via Facebook Canvas. The purchases work fine, items are added, but we're now testing the Facebook dispute systems. When I dispute one of the test transactions, I can see the dispute come through to PlayFab as the transaction is noted as DisputePending under the Players / Purchases in the Game Manager - however I'm not getting a dispute notification email from PlayFab.
I've got the Facebook Add-On setup in PlayFab and my email address in there is correct. How long does it take for the dispute notification emails to be sent out?
Answer by Brendan · May 05, 2016 at 01:54 AM
Thanks, this highlighted an issue with the postback for Facebook disputed charges that we're fixing now. Once it's fixed, the emails will go out the instant that Facebook notifies us of the dispute (which should be nearly instant on their side, as well). We'll post here when this is fixed.