We have been banning players for certain exploits. We used the IP ban to keep them from creating multiple accounts. But now we have some that claim to not have had anything to do with it. To verify we need to find the account that was banned.
How would I go about finding the account that got IP banned? I know the IP, I tried searching by region or city. But could not find a user that was banned.
You can use Data Explorer to check the ‘player_banned’ events. Although this event doesn’t contain the IP Address, but you can compare the BanReason and BanExpiration to know if the player is the one you are looking for. If you enable the “Allow client to view ban reason and duration” in [Title Settings] -> [API Features], players can know the BanReason and BanExpiration when login.
How do we find an IP address? We need to find a player with a specific IP address.
PlayFab doesn't support search players based on IP address. To find the account that was banned by IP, one workaround is the one I mentioned above. Or you can search based on BannedUntil and Locations_LastLogin_City, but the result may include many accounts, you may need to check it one by one to find the one you want.
Why is this not a feature? Is incredible. It has been asked since 2017. We can ban by ip but if we need to resolve a ticket about why they were banned we can't find it. How would i do the query for both banned until and last login?
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