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salah avatar image
salah asked

First Matchmaking ticket error,Create matchmaking ticket issue

Hello there can anyone help me with this error it happens on every newly created account when creating matchmaking ticket

Response: "code":500,"status": "InternalServerError","retryAfterSeconds":null,"error": "InternalServerError","errorCode":1110,"errorMessage": "An unexpected error occurred while processing the request. " Object reference not set to an instance of an object.","errorHash":"df74fa3aaccbf0cdf8ea4a4d103030d5","erro rDetails":{"RequestID":["1-63df6169-0c8e2c3e6526a5f23965f9c5"]}}

the odd thing is when you reopens the game it works well ,Hello there can anyone help me with this error it happens on every newly created account when creating matchmaking ticket Response : {"code":500,"status":"InternalServerError","retryAfterSeconds":null,"error":"InternalServerError","errorCode":1110,"errorMessage":"An unexpected error occured while processing the request.Object reference not set to an instance of an object.","errorHash":"df74fa3aaccbf0cdf8ea4a4d103030d5"

the odd thing is when the player reopen the game it works well

Matchmaking
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Simon Cui avatar image Simon Cui commented ·

Hi, could you provide your codes of calling CreateMatchmakingTicket and which line of code that throws the error? I guess the issue may be due to wrong configuration of the "Creator" inside the request at the first time when a new user is created. So I suggest you double check what's the difference between newly created user and previous users in your codes.

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JayZuo answered

Update from support ticket: @salah discovered that one of Segment's actions was to erase players as soon as they logged in; as a result, every time a player signed in, his account would be deleted, and the problem would then manifest.

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