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Evgeniy avatar image
Evgeniy asked

Something strange with the new user retention charts.

The new user retention on all my titles (D984B, ...) has suddenly doubled since 31 Jan. This seems to be a bug.

5465-%D1%81%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA-%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0-2023-02-04-%D0%B2-085953.png

5471-%D1%81%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA-%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0-2023-02-04-%D0%B2-090155.png

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снимок-экрана-2023-02-04-в-090155.png (52.1 KiB)
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Gosen Gao avatar image
Gosen Gao answered

This issue could be related to the recent incidents about PlayStream and Segment: PlayFab Status - Segment events and Leaderboard stats are delayed and PlayFab Status - Titles are receiving errors with the GetPlayersInSegment API and Scheduled Tasks for segments. Please keep monitoring this issue to see if it persists after we resolve the incidents.

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Evgeniy avatar image Evgeniy commented ·

Hello!

The issue with segments has been resolved, but my retention charts are still on the higher levels... 5542-%D1%81%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA-%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0-2023-02-14-%D0%B2-153937.png

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Gosen Gao avatar image Gosen Gao Evgeniy commented ·

We noticed that there is a similar issue has been reported to the team. We will keep you informed once there is an update.

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