Could someone please look at the deletion process for acccounts? Its hung up again like it was 6 months or so ago. Accounts are taking like 4-5 days to delete.
Could someone please look at the deletion process for acccounts? Its hung up again like it was 6 months or so ago. Accounts are taking like 4-5 days to delete.
The account deletion related question had been discussed before, where you may refer to Delete Master Account,Deleting Master Account - Playfab Community and LoginWithFacebook issue: "The account is unavailable, because it is being deleted" - Playfab Community. Sorry for the inconvenience.
Last time this was an issue with the database - it feels a lot like that. The delete process is going on 5 days for one my accounts which seems unlikely to be normal behavior.
Understood but its clearly an issue - you don't go from seconds to delete an account to 7 days.
Honestly this one bug is a good enough reason for me to start looking at other options for managing my games backend services - 28 day SLA on account deletion is basically unacceptable to me. There are zero service providers in the identity space that would consider this acceptable - even an hour is unacceptable in most cases.
Plus one of the teams old developers clearly said that its a database issue previously so its something the team knows about and is choosing either not to address or can't figure out how to fix.
So is this really the final answer on all of this? It takes weeks to delete accounts?
I can't legitimately use a service that thinks this is acceptable - I'm losing players because I can't remove an account they created accidentally and reuse the username and email on the proper account.
This is clearly a major issue on the backend - I have accounts are going on 15+ days and still not deleted.
Theres prior employees of playfab who say its definitely a backend issue and that its a bug and last time this happened it magically fixed itself.
There is literally no support and no help whatsoever - this is why I will never pay to use this service - its crazy.
Can you have access to support ticket? If so, you can submit a technical support ticket via the Game Manager. Please refer to SUPPORT TICKET SUBMISSION. Thank you.
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