Error occurred when running action GrantVirtualCurrencyAction

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question

meta asked Nov 30, '22

Error occurred when running action GrantVirtualCurrencyAction

Hello,

I have prize table for a leaderboard. Now there is a problem that for some players Grant Virtual Currency Action is failing with message "Error occurred when running action GrantVirtualCurrencyAction".

Please check Event with ID B952E90A91C7E782 and you will see this. Is it possible to fix this problem please?

Leaderboards and Statistics

2

10 |1200

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Xiao Zha commented · Dec 01, 2022 at 08:00 AM

Could you please provide your TitleId and the problematic player accounts for our research?

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meta Xiao Zha commented · Dec 02, 2022 at 09:17 AM

Title ID: 9FCD9
Player Account: B952E90A91C7E782

Same happened on todays leaderboard reset.

"EventId": "a1c02f9eb609415ca5048d97d762d70d",
"EntityId": "B952E90A91C7E782",
"TitleId": "9FCD9",
"ExecutionDuration": 15.6897,
"Error": {
   "Message": "Error occurred when running action GrantVirtualCurrencyAction"
}

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Answer 1 · 2022-12-04T08:10:18Z

meta answered Dec 4, '22

Same happens every day for multiple users. Please help!

10 |1200

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Answer 2 · 2022-12-04T08:20:05Z

meta answered Dec 4, '22

    "Timestamp": "2022-12-01T00:10:41.2662122Z",
    "EntityType": "player",
    "SourceType": "BackEnd",
    "EventName": "player_action_executed",
    "EventId": "0c18d200507a464183948190c2901500",
    "EntityId": "DA9DF3A2ADDD52C1",
    "TitleId": "9FCD9",
    "Source": "PlayFab",
    "TriggeringEventRuleMatch": {
        "EventId": "15461f2c08c04bfcb0e78b85441230c5",
        "RuleId": "516F2FBBCB1AFC0F"
    },
    "TriggeredTimestamp": "2022-12-01T00:03:53.0908036Z",
    "ScheduledTimestamp": "2022-12-01T00:10:41.2659035Z",
    "ExecutionDuration": 16.9813,
    "Error": {
        "Message": "Error occurred when running action GrantVirtualCurrencyAction"

10 |1200

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Answer 3 · 2022-12-04T08:28:27Z

meta answered Dec 4, '22

How is that possible no to get any support for 3 days with such a critical problem?

3

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Xiao Zha commented · Dec 05, 2022 at 01:15 AM

Sorry for the late reply. As a workaround, you can use Execute Could Script Action to execute a CloudScript, in which you can call Add user Virtual Currency API to grant virtual currency to players.

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meta Xiao Zha commented · Dec 05, 2022 at 12:06 PM

but whats the point for me to do it manually if there is function provided by playfab for leaderboard? its error on your side thats needs to be fixed and not for us to implement completly new functionality to solve this problem.

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Xiao Zha meta commented · Dec 08, 2022 at 03:20 AM

Since the GrantVirtualCurrency Action in the prize table was not working before, that’s why we have provided you with an alternative method that does work. Now the problem that appeared in my test seems to be fixed, you can check if the issue still exists in your Title.

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