question

brandon-1 avatar image
brandon-1 asked

Player's cant log in: Resource name /GameServerIdentity/* is not valid

Some of our players have reported that they're no longer able to log into our game. After looking at their logs I've found the following error:

Resource name /GameServerIdentity/* is not valid. The path must be either * or the name of a client, server, admin or matchmaker api.

For the affected users this happens regardless of the login method. Some include:

/Client/LoginWithGoogleAccount
/Client/LoginWithAndroidDeviceID
/Client/LoginWithCustomID
/Client/LoginWithIOSDeviceID
/Client/LoginWithGameCenter

This seems like an internal PlayFab error. However I can't find anything on Google, and status.playfab.com reports no issues.


Does anyone know what might be the cause?

Account Management
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Made Wang avatar image
Made Wang answered

Refer to PlayFab Status - Increased API Error Response Rate, this issue should have been resolved by now, please do some testing, and if the issue persists, please feel free to let us know.

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