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Andrew W avatar image
Andrew W asked

Unable to access Archived Servers for some builds

For some of our builds we're getting an error when trying to access the Archived Servers.

This javascript error is in the console for the pages that fail to load:

vendors~main.bundle.min.js:437 TypeError: Cannot read properties of undefined (reading 'slice') at Object.onRender (main.bundle.min.js:1:1428362) at n.value (main.bundle.min.js:1:1927255) at Fa (vendors~main.bundle.min.js:437:69877) at ja (vendors~main.bundle.min.js:437:69672) at gs (vendors~main.bundle.min.js:437:105471) at cl (vendors~main.bundle.min.js:437:96718) at sl (vendors~main.bundle.min.js:437:96643) at Qs (vendors~main.bundle.min.js:437:93673) at vendors~main.bundle.min.js:437:45315 at t.unstable_runWithPriority (vendors~main.bundle.min.js:445:3844)

,

For some of our builds we're getting an error when trying to access the Archived Servers.

This javascript error is in the console for the pages that fail to load:

vendors~main.bundle.min.js:437 TypeError: Cannot read properties of undefined (reading 'slice') at Object.onRender (main.bundle.min.js:1:1428362) at n.value (main.bundle.min.js:1:1927255) at Fa (vendors~main.bundle.min.js:437:69877) at ja (vendors~main.bundle.min.js:437:69672) at gs (vendors~main.bundle.min.js:437:105471) at cl (vendors~main.bundle.min.js:437:96718) at sl (vendors~main.bundle.min.js:437:96643) at Qs (vendors~main.bundle.min.js:437:93673) at vendors~main.bundle.min.js:437:45315 at t.unstable_runWithPriority (vendors~main.bundle.min.js:445:3844)

Custom Game Serversmultiplayer
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Rick Chen avatar image Rick Chen ♦ commented ·

I cannot reproduce this issue, and there is no relevant incident. Could you please provide your title id for us to check? And which build was having this issue?

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Andrew W avatar image Andrew W Rick Chen ♦ commented ·

Thanks for helping look into this, here is the info you requested:

TitleID: 6A8B Build ID: 5b873e97-b9df-4f9b-8565-a4eb35c4039b

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Rick Chen avatar image Rick Chen ♦ Andrew W commented ·

I cannot find the such build in that title, are you sure that is your title id?

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3 Answers

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Rick Chen avatar image
Rick Chen answered

This issue has been reported to the engineering team. I will let you know if there is any update to the issue. Your patience is appreciated.

Update: this issue has been fixed by our engineering team. Please retry opening the Archive server page.

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Dimitris-Ilias Gkanatsios avatar image Dimitris-Ilias Gkanatsios commented ·

In the meantime, you can grab the archived logs using Postman and/or calling PlayFab API. Apologies for the inconvenience!

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meta avatar image
meta answered

I have same problem

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starkgaminginc avatar image
starkgaminginc answered

Same here! For me on the dashboard when click on the build ID, going to the servers tab, than clicking on archived servers the page pauses for a moment than goes all white.

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