Microsoft Azure PlayFab logo
    • Multiplayer
    • LiveOps
    • Data & Analytics
    • Add-ons
    • For Any Role

      • Engineer
      • Designer
      • Executive
      • Marketer
    • For Any Stage

      • Build
      • Improve
      • Grow
    • For Any Size

      • Solo
      • Indie
      • AAA
  • Runs on PlayFab
  • Pricing
    • Blog
    • Forums
    • Contact us
  • Sign up
  • Sign in
  • Ask a question
  • Spaces
    • PlayStream
    • Feature Requests
    • Add-on Marketplace
    • Bugs
    • API and SDK Questions
    • General Discussion
    • LiveOps
    • Topics
    • Questions
    • Articles
    • Ideas
    • Users
    • Badges
  • Home /
  • General Discussion /
avatar image
Question by Sydney Swartz · May 16 at 09:16 PM · Account Management

Unable to add new users

Our company has one live title and one in development, and when I try to add new users to the dash I'm getting an error that: One or more parameter vales were invalid: size of hashkey has exceeded the maximum size limit of 2048 bytes.

I'm getting this for every new user I try to add. They've tried different browsers, incognito mode and clearing the cache. Any idea how to work around this?

image-1.png (39.0 kB)
Comment

People who like this

0 Show 0
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

5 Replies

· Add your reply
  • Sort: 
avatar image
Best Answer

Answer by Made Wang · May 19 at 08:32 AM

The development team has just fixed an issue related to Add User, please try again and check if your issue still exists. Also, if you can submit a ticket, it will help you resolve this issue faster.

Comment

People who like this

0 Show 0 · Share
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by Made Wang · May 17 at 08:30 AM

At which step did you get this error?

Also, do you have permission to submit tickets? If so, you can submit a ticket for more support.

Comment

People who like this

0 Show 0 · Share
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by Ann Wright · May 18 at 03:18 AM

I am also getting this error when adding a new user. This is when they go to log in based on the invite link.

Comment

People who like this

0 Show 1 · Share
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image Made Wang · May 19 at 08:32 AM 0
Share

The development team has just fixed an issue related to Add User, please try again and check if your issue still exists.

avatar image

Answer by Sydney Swartz · May 18 at 10:36 PM

This happens after they click the login link in the email when they click "Login with Microsoft"

If they make a Playfab account I can invite them. But AAD doesn't work.

Comment

People who like this

0 Show 0 · Share
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by Daniel Gabor · May 19 at 06:55 AM

Now should be working.


Could you please try?

Comment

People who like this

0 Show 0 · Share
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Navigation

Spaces
  • General Discussion
  • API and SDK Questions
  • Feature Requests
  • PlayStream
  • Bugs
  • Add-on Marketplace
  • LiveOps
  • Follow this Question

    Answers Answers and Comments

    12 People are following this question.

    avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

    Related Questions

    How to ban users via API 1 Answer

    Is there a way to simulate a new account? 1 Answer

    Google relogin error: GoogleOAuthNoIdTokenIncludedInResponse 0 Answers

    How to create the sub member accounts in Playfab? 1 Answer

    Grant item to entire player base,Granting an item to entire player base? 1 Answer

    PlayFab

    • Multiplayer
    • LiveOps
    • Data & Analytics
    • Runs on PlayFab
    • Pricing

    Solutions

    • For Any Role

      • Engineer
      • Designer
      • Executive
      • Marketer
    • For Any Stage

      • Build
      • Improve
      • Grow
    • For Any Size

      • Solo
      • Indie
      • AAA

    Engineers

    • Documentation
    • Quickstarts
    • API Reference
    • SDKs
    • Usage Limits

    Resources

    • Forums
    • Contact us
    • Blog
    • Service Health
    • Terms of Service
    • Attribution

    Follow us

    • Facebook
    • Twitter
    • LinkedIn
    • YouTube
    • Sitemap
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • Safety & eco
    • About our ads
    • © Microsoft 2020
    • Anonymous
    • Sign in
    • Create
    • Ask a question
    • Create an article
    • Post an idea
    • Spaces
    • PlayStream
    • Feature Requests
    • Add-on Marketplace
    • Bugs
    • API and SDK Questions
    • General Discussion
    • LiveOps
    • Explore
    • Topics
    • Questions
    • Articles
    • Ideas
    • Users
    • Badges