question

dragonfoundry avatar image
dragonfoundry asked

PlayFab sometimes Times out on Steam Web API

We're (rarely) seeing the following error coming back from PlayFab. If it happens, it happens for a short period of time (~1 min? Less?), during which no Steam calls work. Can you guys investigate on your end?

The timeout must be set for ~1s, as we get the response almost immediately (or, that's part of the cause and something is borking a timeout somewhere)

ErrorCode:DownstreamServiceUnavailable

message: Failed to connect to Steam WebAPI: Timeout

HttpCode: 502

HttpStatus:BadGateway

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Brent Batas (Lisk) avatar image Brent Batas (Lisk) commented ·

I am experiencing the same issue, except it's definitely longer than just 1 minute. (at least 5 minutes so far).

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brendan avatar image brendan Brent Batas (Lisk) commented ·

Yes, there was pretty clearly an issue with Steam around 10am Pacific time (http://downdetector.com/status/steam). Again, there's little we can do to improve Steam's availability, but I'd encourage you to give them feedback on this - the more people who do so, the more likely it'll be that they'll address this.

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1 Answer

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brendan avatar image
brendan answered

No need to investigate - we're well aware of this one. When you see this, it's specifically because Steam is returning a web exception with that as the reason. Our timeout for calls (in case Steam doesn't respond at all) is 5 seconds currently. There's very little we can do about improving the reliability of their service, so this is something you need to account for when shipping on Steam.

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