question

Conor Tapley avatar image
Conor Tapley asked

​I cannot re-add an account using an email address after I deleted the master player from a different title.,​I cannot re-add an account using an email address after I deleted the master player from a different title

I have seen this issue on other forums which say that it could take a few days to fully delete the account however it has been about 2 weeks and I still cannot create an account with the desired email address.

  • The title id the account was deleted from is: 1064B.
  • The email is in use by the player id: C0A54EAAC14C5607 which as previously stated has been removed for about 2 weeks.
  • The title id I wish to add a player with the email to is: C2189.
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I have seen this issue on other forums which say that it could take a few days to fully delete the account however it has been about 2 weeks and I still cannot create an account with the desired email address. I cannot re-add an account using an email address after I deleted the master player from a different title. I have seen this issue on other forums which say that it could take a few days to fully delete the account however it has been about 2 weeks and I still cannot create an account with the desired email address. The title id the account was deleted from is: 1064B, the email is in use by the player id: C0A54EAAC14C5607 which as previosly stated has been removed for about 2 weeks, and the title id I wish to add a player with the email to is: C2189.

Account Management
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Conor Tapley avatar image Conor Tapley commented ·

Apologies for the question being duplicated, It was an accident

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Gosen Gao avatar image Gosen Gao commented ·

Would you please try to use the email address and password of the deleted account to login in the origin title to see what is the error message?

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Conor Tapley avatar image Conor Tapley Gosen Gao commented ·

There was an issue with your request: /Client/LoginWithEmailAddress: Invalid email address or password

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Conor Tapley avatar image Conor Tapley Gosen Gao commented ·

And on the new title it gives the same error message as well as this one: /Client/RegisterPlayFabUser: Email address not available Email: Email address already exists.

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1 Answer

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Gosen Gao avatar image
Gosen Gao answered

Do you have access to the support ticket? If you have, please follow this document to open a support ticket: SUPPORT TICKET SUBMISSION. If you don't have access to the support ticket, please let us know.

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