I got an Unreal dedicated server up and running for my project, the players were able to match properly but sometimes they get stuck in this state of the matchmaking ticket and the server never responds, causing to time out the ticket.
The problem is that the server state was on 'Standing by' which indicates that the server was ready but never responding, I've also tried to access the virtual machine but I couldn't, I was getting the error 'There was an error while loading data from the server. Please reload the page to retry'.
This problem has been persistent for the past 2 weeks or so.
Thanks for the help!