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stephen-osullivan avatar image
stephen-osullivan asked

Is There a List of Conditions That Will Trigger an Email Alert

Hi,

I'm looking for a list of conditions that will trigger an email alert and can't seem to spot it in the documentation. I'd like to ensure that according to a list of KPIs and SLAs that an alert is sent to relevant stakeholders. For example, if average latency falls below a certain threshold or ping is too high.

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1 Answer

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Made Wang avatar image
Made Wang answered

If you are talking about alert notifications in Game Manager->Title settings->Email Preferences, then it will be triggered when you exceed Limits. You can check the specific content of the limit in Game Manager->Title settings->Limits. But there is no limit on the delay.

If what you want is notification of server status, then you can subscribe to PlayFab Status.

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stephen-osullivan avatar image stephen-osullivan commented ·

Hey @Made Wang

Thanks for the quick response. I' more thinking about actioning alerts for say a particular metric, like a service going down or average rolling latency for the last 15 minutes being over a certain threshold. Do you know if there's anything like this available.

If the only thing we can we can alert on is title limits, is there a way to add custom limits to the title.

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Made Wang avatar image Made Wang stephen-osullivan commented ·

PlayFab doesn't provide an alerting mechanism for specific metrics, and there is no way to add customize limits. Please feel free to submit a feature request if you need it.

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