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Matchmaking Cancelled - Internal: often occurs after deploying new builds or matchmaking queues

After creating a new build and matchmaking queue, the first several matchmaking attempts often fail after matching with other players, with "Cancellation Reason: Internal".

We upload a new build, often with 1 standby and 1 max server, and then setup a matchmaking queue to point to this build.

Sometimes increasing the standby count or re-uploading the build, or re-creating the queue, or deleting and re-adding regions fixes the issue, but it seems quite random.

I have checked that the 1 standby server has successfully called ReadyForPlayers and is on standby.

Matchmaking
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Seth Du avatar image Seth Du ♦ commented ·

When you create a new build, can you confirm that this issue happens when the server build has at least 1 stand-by server running?

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