Hello,
I have seen some threads on this forum about the new Google Play Pending Purchase functionality and that it can cause purchases to be accepted while the payment has not been received. Also there is some sort of beta version for this and my question is, if this can be enabled for me (or if there is a permanent fix). We recieve a lot of purchases lately where we don't see the "real payment" in the Google Play console.
Kind regards,
Ramon Esteve Cuevas
Rekall Games
May I know your title ID? Please make sure you have configured the Google service account properly in title Add-ons page, and we will reach the team to help you enable the verification service.
I saw we didn't had the service account configured. We just did it now and we should have the correct access.
Hi SethDu,
Do you know when we will be contacted to enable the verification service so we can fix this issue in our production environment?
Kind regards,
Ramon Esteve Cuevas
Sorry for the late response. May I ask are you in a paid subscription plan and would you please submit a support ticket to us?
No problem! No we have the "pay as you go" plan and I cannot create a support ticket since there it says I need to upgrade our plan first
As I understand it, 6EDC is your production environment, do you have any other test title that also integrated with Google Play Pending Purchase so that we can use it to smoke test first?
No we dont have a test title right now. We can set this up if this is required for your team?
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