question

Alexandre Beauchamp avatar image
Alexandre Beauchamp asked

Playfab charges us for apprently nothing. Can't contact them with free plan

Hi,

We created a VM for test purposes with the free plan (750h free core hours)

We realised we are getting charged even if we don't use it. 9th january it was at 20$ overcharge, so we deleted everything just to make sure. And now it's at 47.50.

We don't get why we are getting charge and there is literally no way to contact Playfab support to clarify. 9th January we had more core hours than the amount of hours available from 1th to 9th. (216h)

Even with no active VM or server, we still see an active Dasv4 here:

What's going on? Studio ID : E14F2

Where can we get support assistance for a potential refund or inquiry?

Thanks in advance

support
cz3dh.png (15.9 KiB)
10 |1200
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

2 Answers

·
JayZuo avatar image
JayZuo answered

As the doc said:

Games that require Multiplayer Servers must purchase additional capacity through PlayFab's consumption pricing plan. Below are the PlayFab resources that are used to bill for server utilization:

  • Virtual machine instance hours - The hours of virtual machine time that your game servers are utilizing. Different virtual machine and container selections are priced at different rates. See Multiplayer Servers detailed price sheet for more information.
  • Network egress - The volume of data transmitted by your game servers to the Internet (in gigabytes). Network egress is billed at different rates depending on the originating data center.

So, even you are a free tier customer, you will also need to pay for MPS when your title runs out the free quota (750 Dasv4 core hours & 10 GB Network Egress).

As MPS is charged by VM instance hours, unused standby servers will also be counted regardless of the number of players as we also need VMs running to host these standby servers.

The free quota is just for testing, it can help you evaluate the service and get started, but it's typically not enough to launch a live game. When you finish one test, we'd suggest you set the number of standby servers and maximum servers to 0 immediately to reduce the cost.

10 |1200
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Seth Du avatar image
Seth Du answered

As I can see in the quota tab, there is a Dasv4 VM running until Jan 9th, 2022. However, as you have deleted the server build, there isn't any information to dig into. May I ask have you configured any Standby Servers? To be clear, even 1 Standby Server will require the VM in the running state, which will consume your free quota, while if a server instance doesn't do anything when no players are connected, you need to manually shut it down.

For any billing issues or questions, please always feel free to submit a form at Contact us (playfab.com), and one of our sales team members will reach you as soon as possible. Thanks for your understanding.

10 |1200
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.