question

Johnathon Conbere avatar image
Johnathon Conbere asked

PlayFab Error /Match/GetMatch:Empty

Hi, over the last 24hours we've been getting issues where playfab response come back as empty when trying to GetMatch. Unsure if this is our issue or if it is how to resolve. Any help? Thanks.

Log: Matchmaking status 12/15/2021 21:19:21 | Status: Matched 

Log: PlayFab Error /Match/GetMatch:Empty update 

Warning: PLAYFAB_ERROR: Empty updateSystem.Action`1:Invoke(T) PlayFabToolkit.PlayFabManager:onPlayFabError(PlayFabError)
Matchmaking
2 comments
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Gosen Gao avatar image Gosen Gao commented ·

May I know your titleId? Could you please call GetMatch with Postman to see if you can get the correct response?

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Johnathon Conbere avatar image Johnathon Conbere Gosen Gao commented ·

Title Id is: 10282. We can run postman, but the issue is intermittent. It succeeds fine like half the time and just completely fails the other half.

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Gosen Gao avatar image
Gosen Gao answered

This issue was caused by AWS outage, and it should be resolved now. Could you please test it again? If you still have this issue, feel free to let me know.

For more information, please refer to PlayFab Status - Outage Across Multiple Services.

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projecthyperdrive avatar image
projecthyperdrive answered

Our title seems to be having the exact same issue. Also within the last 24 hours.

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TTen avatar image
TTen answered

The same thing is happening for me. It just started today after the AWS outage.

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TTen avatar image TTen commented ·

There is definitely something wrong. Most of my requests using the `PlayFabMultiplayerAPI.CreateServerMatchmakingTicketAsync` method of the C# PlayFab SDK are resulting in this "Empty update" response. This only started happening in the last 16 hours. It has been completely fine for weeks.

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Audrey Legeai avatar image
Audrey Legeai answered

We are facing the same issue from 24 hours.

,

Our title seems to be having the exact same issue. Also within the last 24 hours.

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Diyan Iliev avatar image
Diyan Iliev answered

Same exact issue with our title. Unfortunately for some reason our game doesn't handle that error gracefully which leads to a negative experience for the user. We already got a few bad reviews due to it.

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valio@gameline.co avatar image
valio@gameline.co answered

This is epic fail, today we started test with publisher and it created a hell of a mess.

,

Тhis is epic fail, today our publishers started marketing tests and this created quite a mess.

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samulihayrynen avatar image
samulihayrynen answered

We have same issue. Started to get reports yesterday from our users. We are getting empty update error response randomly for Creating ticket, CancelTickets and for get match.

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brockemon avatar image
brockemon answered

same for us

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studio-1 avatar image
studio-1 answered

Same. We get either Empty Updates or ServiceUnavailable with Creating/Cancelling/Getting Tickets

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Clayton H. avatar image
Clayton H. answered

Same. When PlayFab went totally down yesterday for an hour or two, this API error started being returned once PlayFab was back online, and this error has been returned frequently ever since then.

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