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Evgeniy avatar image
Evgeniy asked

Billing Summary problem

Hello!

Today I see an unreasonable sharp peak in the estimated costs today compared to the average on the last 30 days. My estimate cost has more than doubled, although in the morning everything was correct.

The cost for October 28 is 0 for all projects in the Daily CSV.

Also I am not seeing any increase in consumption on any of the projects today.

Looks like a bug on the Billing Summary page.

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Sarah Zhang avatar image Sarah Zhang commented ·

Could you please provide the TitleId and the billing page's URL, such as https://developer.playfab.com/en-US/r/s/E887D8507xxxxxxx/billing-summary, for our reference?

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Evgeniy avatar image Evgeniy Sarah Zhang commented ·

Hello!

My billing summery page:

https://developer.playfab.com/en-US/r/s/1026479083EF0FA3/billing-summary

The problem is still actual. In a day, I see an estimate that is normal, then doubled.

One day I see the correct estimate, the next day - doubled. And so in a circle.

I have a lot of titles. This is one of the launched titles: D984B

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Sarah Zhang avatar image Sarah Zhang Evgeniy commented ·

Thanks for the clarification. According to your description, it looks like it's a billing summary display issue, is it right? Does this issue affect the actual payment amount?

We will try to observe the billing summary of your studio and the test studio to reproduce the issue.

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