question

Rafael Souza avatar image
Rafael Souza asked

Problems with Login

Today all of my players started reporting problems with login, no one is being able to play and I have no idea why.

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garth avatar image
garth answered

The PlayFab status page has been updated. Seems like some accounts but not all are experiencing some outages. https://status.playfab.com/

EDIT: Seems like this has now been resolved. I am able to authenticate in our game again.

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garth avatar image
garth answered

We also have a game where authentication suddenly broke about forty minutes ago. Case number is 265674900.

I have been able to test PlayFabClientAPI.LoginWithCustomID. We are asking to create a new account when we attempt to log in.

We are getting back a 404 error in response.

2 comments
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stephen-1 avatar image stephen-1 commented ·

We are also getting an outage on one of our titles, case number 265674454.
The logins stopped working at approx 11:03am PDT.

It's worth noting that this doesn't seem to be affecting all titles.

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stephen-1 avatar image stephen-1 stephen-1 commented ·

Looks like things are up and running again on our end.

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Kerestell Smith avatar image
Kerestell Smith answered

same issues here, i can't ping the playfabapi.com endpoint even though the server status page shows no issues, and nobody can log in

,

same issues for my game, i can't ping playfabapi.com either

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Kerestell Smith avatar image
Kerestell Smith answered

i'm getting the same issues with my game, i can't ping any of the endpoints and nobody can log in

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Sarah Zhang avatar image Sarah Zhang commented ·

As the https://status.playfab.com/ page said, the issue should have been resolved. Does this issue still exist in your title?

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