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rubenwood asked

Users not receiving verification emails

Our users are not receiving verification emails, although this has been working until recently. There are no visible errors within our app code, and Playfab seems to be sending the emails correctly, as the users verification status has changed to pending, suggesting the email was sent but not recieved.

Are there any issues with the playfab service?

Player DataTitle DataPlayStream
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Rick Chen avatar image Rick Chen ♦ commented ·

Could you please provide your title id and an example PlayFabId of the player who didn't receive the email for us to diagnose?

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