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allen-1 avatar image
allen-1 asked

Title Overview on Dashboard Shows Minimal Activity

On 07/21/2021 at 1900, the Title Overview shows a precipitous drop-off in activity. It displays 0 logins, 0 purchases, 0 new users, and a very small fraction of our API calls. However, looking in Data Explorer, all of these activities are still being logged. Our title still seems to be functioning correctly, with approximately the normal amount of activity. There seems to be a display issue with the Title Overview.

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allen-1 avatar image allen-1 commented ·

Correction: at 2100, not 1900.

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brendan avatar image
brendan answered

I'm assuming you mean today (7/22), yes? The issue was due to a certificate update that resulted in the overview page graphs not having full access to the data. No API calls were impacted and all events were fully processed by PlayStream (which is why there weren't alerts going off here). We've updated the documentation on the certificate update process so that in a year, when we have to update that certificate again, we'll avoid this issue. :)

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lanpartygamesstudio avatar image
lanpartygamesstudio answered

We are experiencing the same issue from around the same time. The title seems to be working fine as well, just the title overview stopped reporting activity.

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