Client's price on the "purchases" tab.

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shpytagleb asked Jul 22, '21

Client's price on the "purchases" tab.

Usually, you can see a store item's price on a user's "Purchases" tab after a receipt has been validated. However, I found out that one of players somehow performed a purchase with a wrong price (they somehow managed to pay more than a purchased item costs. Paid price doesn't even appear in the store anywhere). I noticed that a purchase row in question says "Client" under a "Price" instead of a "Catalog", like it usually does. I wasn't able to find a documentation for the "purchases" tab, so could you please explain what does this mean?

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Player Data pricing

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10 |1200

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Sarah Zhang commented · Jul 23, 2021 at 06:49 AM

Could you please provide the TitleID and the specific Player ID for our reference?

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shpytagleb Sarah Zhang commented · Jul 23, 2021 at 09:57 AM

Title ID: 75C7D

Player: EE2CE4F21FAC113D

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Sarah Zhang shpytagleb commented · Jul 26, 2021 at 05:46 AM

Thanks for the response. We will check the title you mentioned.

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Answer 1 · 2021-07-30T07:44:29Z

Sarah Zhang answered Jul 30, '21

Apologies for the delayed replying. After checking the Data Explorer of your title, we found the relevant purchase was made on the Apple Store, and the currency unit of this purchase with the larger amount is not the USD, but is the local currency -- AUD. For clarification, when the currency unit of the given price is not USD, the purchase source that displays under the price amount will be “Client”. And the purchase price of the item in the Apple Store should be only based on the price set in the Apple Store. Could you please clarify what price did you set for this product in the Apple Store?

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shpytagleb commented · Jul 30, 2021 at 11:19 AM

Hello, thank you for your response.

It's 99.99$, the same as in the google play. I got the part about a purchase source, but the name of a column is "Total in USD", isn't it? Why would it show a price in an other currency then? Doesn't it invalidate revenue reports? User's "Value to date (USD)" is seem to be a straight sum of both "catalog" and "client" prices even though you're saying they have different currencies. And even if it works this way - a shown purchase price still doesn't seem to correspond to the original price considering a USD/AUD exchange rate.

Thank you and kind regards.

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Sarah Zhang shpytagleb commented · Aug 02, 2021 at 07:09 AM

In fact, as the corresponding event shown, the total order is shown as the actual USD. But for clarification, PlayFab Service can't force change the price you set in the Apple Store. The actual price may increase due to the external reasons such as floating exchange rates. We would suggest you set the price for each currency separately.

You can navigate to the [Game Manager]->[Data]->[Data Explorer (Basic)] and search the event on your own. You need to set the event's name as [player_realmoney_purchase] and set the EventData.OrderID as the order Id you found in the [Purchase] tab. The query condition could be something like this. According to this event, the OrderTotal (USD) is 11655, and the TransactionTotal (AUD) is 15900. The USD amount matches it displayed in the [Purchase] tab.

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