Putting item with quantity of 500 into a container cause error when UnlockContainerInstance

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Jacky Chou asked Jul 14, '21

Putting item with quantity of 500 into a container cause error when UnlockContainerInstance

Hello,

I have set up a container and use UnlockContainerInstance to unlock its instance.

UnlockContainerInstance is fine for this container with just some currency:

BUT UnlockContainerInstance causes error after adding an item of 500 quantity:

This is the log of the error.

"Error: {\"cloudScriptErrorCode\":\"InternalServerError\",\"stack\":\"Error\\n at Object.server_request (Script:162:24)\\n at Object.server.UnlockContainerInstance (Script:618:80)\\n at consumeIapProductItem (B3B88-main.js:1414:52)\\n at handlers.IapProductPurchased_Entity (B3B88-main.js:1317:29)\\n at Object.invokeFunction (Script:117:33)\"

Anyone has similar issue? Please help.

Thank you very much.

i7rq3.png (84.8 KiB)

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Sarah Zhang commented · Jul 14, 2021 at 07:56 AM

According to the description, you use the CloudScript function to unlock the container, is it right? If so, could you please provide the code snippet relevant to the main logic for our reference?

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Jacky Chou Sarah Zhang commented · Jul 14, 2021 at 11:07 AM

Hi Sarah, yes I am using CloudScript function.

Here is the code:

 var unlockContainerResult = server.UnlockContainerInstance(
                    {
                        PlayFabId: currentPlayerId,
                        ContainerItemInstanceId: productItem.ItemInstanceId,
                    });

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Jacky Chou Sarah Zhang commented · Jul 14, 2021 at 07:11 PM

Here is the more log: looks like a timeout problem.

"Logs": [ { "Level": "Error", "Message": "PlayFab API request failure", "Data": { "api": "/Server/UnlockContainerInstance", "request": { "PlayFabId": "208BE6ABE0C2F21B", "ContainerItemInstanceId": "FE2491032830B684" }, "error": "Timeout" } },

"ExecutionTimeSeconds": 4.1642519, "ProcessorTimeSeconds": 0.0044349, "MemoryConsumedBytes": 52768, "APIRequestsIssued": 4, "HttpRequestsIssued": 0

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Answer 1 · 2021-08-10T09:59:22Z

JayZuo answered Aug 10, '21

CloudScript limits the execution time of CloudScript API calls to 4 seconds. If the execution time exceeds 4 seconds, an InternalServerError is raised. For more details, please see CloudScript timeout error.

Attempting to add a large number of items can cause delays to completion of the process. Unlock 500 items will definitely cause the issue. For more info, please see https://community.playfab.com/comments/15527/view.html.

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Answer 2 · 2021-07-14T11:09:20Z

Jacky Chou answered Jul 14, '21

Here is the code.



 var unlockContainerResult = server.UnlockContainerInstance(
                    {
                        PlayFabId: currentPlayerId,
                        ContainerItemInstanceId: productItem.ItemInstanceId,
                    });

1

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Sarah Zhang commented · Jul 20, 2021 at 02:51 AM

[Edited] @Jacky Chou CloudScript limits the execution time of CloudScript API calls to 4 seconds. If the execution time exceeds 4 seconds, an InternalServerError is raised. For more details, please see CloudScript timeout error.

We tested calling the Client API UnlockContainerInstance to unlock the container that contains 500 non-stackable items, it can work fine, and it will take about 11 seconds. It exceeded the limit -- 4 seconds.

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Putting item with quantity of 500 into a container cause error when UnlockContainerInstance

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