question

No, nothing is broken. The issue is that you left your server running in Standby mode. Since can take several minutes in total to provision a Virtual Machine (VM) and download your build onto it, you have the ability to have servers in Standby mode, so that game session can start immediately when you request a server. That means, depending on how you've set up your configuration (how many servers can fit on a VM, and how many Standby servers you want running at all times), one or more VMs will be running, with your build loaded, until you set the Standby level to 0 for all regions. This section of our documentation talks about this, and shows calculating your costs, including Standby servers: https://docs.microsoft.com/en-us/gaming/playfab/features/multiplayer/servers/billing-for-thunderhead#estimating-cost-with-an-example.

Also, when you're setting up a build in a region, please note that there's an estimate shown for you costs directly in that interface:

We highly recommend turning off VMs in all regions when you're not actively testing on a development title, by setting your Standby levels to 0.

If you'd like to discuss this with our business team, you can reach them via the Contact Us form here: https://playfab.com/contact/