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Norma Rossler avatar image
Norma Rossler asked

Is Multiplayer Servers - Degradation in East US still going on?

Hello,

We are still seeing some issues with our East US servers so wondering if Degradation in East US servers are still going on.

We have push a build to a server on Wednesday and it was working fine until yesterday. When we checked the servers for remote connection, it was showing Internal Service Error and we couldnt be able to even their IP's. After that, we have shut those servers down and boot up new servers with the same build and it started working again. Today, we are seeing the same issue. Our servers from yesterday are not responding and I had to start up new servers again to play games in Matchmaking.
Thanks!

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Citrus Yan avatar image
Citrus Yan answered

We had a incident regarding Degradation in East US servers and it has been resolved, according to our Status page: PlayFab Status - Multiplayer Servers - Degradation in East US.

If you are still experiencing the issue, please provide your title id & build id for us to investigate, thanks!

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Citrus Yan avatar image Citrus Yan commented ·

Update: We had a Degradation in East US incident again at Apr 12, 01:49 PDT and was resolved at Apr 12, 02:13 PDT, everything should be working now.

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Norma Rossler avatar image Norma Rossler Citrus Yan commented ·

We start seeing the problem again in our servers today, they are showing Internal Service Error. If it is safe to share the Title Id and build Id, I can share it here. Thanks.

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Norma Rossler avatar image Norma Rossler commented ·

@Citrus Yan
After putting the build into new servers it works for a while, but after roughly 20hours+ time, our servers stops working and becomes not reachable with remote connection and gives us Internal Server Error.

Title ID is: 5F8A9
Build ID's: Dev_Mert_16606b and Dev_Mert_16606realB both have the issues. They are deployed in one day apart from each other, on Tuesday and on Wednesday.

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Norma Rossler avatar image Norma Rossler commented ·

it looks like "Dev_Mert_16606realB" servers got restarted by itself and working now but issue still persists for "Dev_Mert_16606b" which was uploaded on Tuesday..

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Citrus Yan avatar image Citrus Yan Norma Rossler commented ·

It seems that I cannot connect (rdp) to the VM hosting build "Dev_Mert_16606b" from your title, is that what you've been experiencing? And, may know more details about the "Internal Server Error" you mentioned above? Some error details or screenshots would be helpful, thanks!

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Norma Rossler avatar image Norma Rossler Citrus Yan commented ·

Yes, that is what we are experiencing. We cant get into a matchmaking game when the server's are not responding.

We also have a live title id: CB4E2 and build id: Mert52_3Server_16606b
that we have uploaded yesterday. In all the builds, they are working fine for a while and the server's become not connectable with the Internal Server Error in the next day.

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