question

Hayk Shahparonyan avatar image
Hayk Shahparonyan asked

Deleted player remais in leaderboards

Hi.

The issue that I've faced in short is the following. Playfab master account was deleted but I can still find it's score in the leaderboards with value set to 0.

Long version: It's possible to log in to our game with multiple accounts. Accounts are tied to save slots, so you're able to remove account and create a new one. When a save slot is deleted, we are also deleting all data, including leaderboards.

So the account in question was a steam account. When deleting accounts, we unlink it from master account, than delete master account. Otherwise, it'll take a while for player account to be available for registration once again. This time we deleted an account, but still found it's score in the leaderboards.

We tried to search for the player in playfab UI, but it was not there. We've tried to register an new one, and it was successful, but we were not able to use previous display name, as we got an error, that it's in use (We have unique display names).

The strange part was that the player was visible only in one of the leaderboards. About a day has passed since then, and it's gone.

So the main question here is, if it's intended behavior by playfab? Or maybe that was a bug? A temporary issue? Or three is an issue with the way we're removing accounts?

Account ManagementLeaderboards and Statistics
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1 Answer

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Rick Chen avatar image
Rick Chen answered

This is an expected behavior. Deleting the player is not an instant action, as the player consist of many data. It would take a while to clean it up. Players with more data can take longer, we don't guarantee how quickly it will happen.

Please refer to this thread: https://community.playfab.com/questions/14297/delete-player-issue.html

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Victor Burgos avatar image Victor Burgos commented ·

Is there any way to make it go faster? Right now, it locks out a player from logging back in.

Obviously, we can put a big disclaimer that you may not be able to log back in, but this seems like something that a refactor of the current practice of deletion of players on PlayFab's side, could easily remedy. By this time, most players will just go ahead and hit that "REFUND" button.

If for whatever reason, you can't fix that queue system, what about creating something to allow temporary status until the account is properly purged?

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