Xsolla Purchasing Webhook issue

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matth asked Jan 28, '21

Xsolla Purchasing Webhook issue

We have been unable to get the Xsolla Store SDK to play nice with Playfab for in-game purchases. Although the purchase is started and completed in the Xsolla web popup, the Playfab purchase is stuck on CreateCart. The purchase steps taken are:

Call PlayFabClientAPI.StartPurchase to get the order ID
Call Xsolla's cloudscript CreatePaystationToken to get the Xsolla Store token
Call XsollaStore.Instance.ItemPurchase, and XsollaStore.Instance.OpenPurchaseUI
Fulfill the purchase in their browser
Call XsollaStore.Instance.ProcessOrder on the order ID
Although Xsolla reports that the transaction is complete, Playfab doesn't get a response, and the transaction status stays as CreateCart.

Is there something we have missed in setting up our purchasing? I have added the XsollaConfirm webhook for playfab but it seems like Playfab does not get any response from Xsolla about the transaction.

In-Game Economy Partner Add-ons webhooks

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matth commented · Jan 28, 2021 at 03:06 AM

It looks like the webhook that I scrounged from other PlayFab forum posts (https://{ {TitleID}}.playfabapi.com/ThirdPartyPayments/XsollaConfirm) isn't responding.

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Answer 1 · 2021-01-28T06:56:04Z

Seth Du answered Jan 28, '21

Xsolla has a different payment procedure from other non-receipt payments. Have you checked and followed the instructions from the official documentation? -- Accepting Payments with Xsolla

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matth commented · Jan 31, 2021 at 10:48 PM

Yes, I have followed that documentation completely. Xsolla support has let us know that there is an issue with the syncronisation of Xsolla inventory and PlayFab inventory.

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Seth Du ♦ matth commented · Feb 01, 2021 at 08:15 AM

Is it caused by item ID mismatch? Please let us know if you need any help.

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matth Seth Du ♦ commented · Feb 01, 2021 at 11:11 PM

No, our ids were correct across playfab and xsolla, it appears to be some issue with the callback from the xsolla purchasing system to playfab through the webhook. The webhook does get called, but there is no synchronisation of the purchased items on the playfab account.
We have decided to go down a slightly different route but I would say there is some issue either with the Xsolla add on in Playfab, or the webhook response. Testing the webhook from the xsolla backend failed every time.

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