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Question by devstar · Dec 29, 2020 at 06:54 AM ·

Please check the billing summary error.

Hello Game ID ID: 4603E In Use Dev Star Company. I'm inquiring about a fare error in the billing summary. 10 times more than what was announced on December 28, 2020 It's in the billing summary. If you look at the attached file, Number one is ID: 4603E, which is $4,296.48. ID number 2 is 2A155 and it's $0.26 I have two games above. If you add number 1 and 2, it's 4296.74 dollars. But if you look at the attached file number 4, it's $38.201.55. Please correct the typographical error. I think the amount error is fatal. Please take care of it as soon as soon as possible. Thank you.

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Evgeniy

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Answer by Brendan · Dec 29, 2020 at 11:15 PM

This was, indeed, a bug in the Billing Summary page, which has now been fixed. You should no longer see invalid flat fee charges.

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Answer by Sarah Zhang · Dec 29, 2020 at 10:30 AM

As this thread said, this forum focuses on technical support. For the no-technical questions such as sales or billing questions, you can navigate to this Contact page or email the sales team for help.

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Answer by Evgeniy · Dec 29, 2020 at 11:54 AM

The same problem! I see $26626 on the billing-summary page. This is 15 times more than I have consumed. In the daily csv file all is correct. About $70-80 a day.

Please FIX your buggy system! Otherwise you will pay for the cardiologist for all clients

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Answer by PinkPointer · Dec 29, 2020 at 07:30 PM

Same here!

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Answer by chaosmaker · Dec 30, 2020 at 01:10 AM

same problem here! it shows $5,551.23 expecting $99 (standard plan usage).

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Answer by chaosmaker · Dec 30, 2020 at 01:10 AM

same problem here! it is $5,551.23 expecting $99 (standard plan usage).

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