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필굿밴디츠 avatar image
필굿밴디츠 asked

Please check the billing summary error.

Hello Game ID ID: 4603E In Use Dev Star Company. I'm inquiring about a fare error in the billing summary. 10 times more than what was announced on December 28, 2020 It's in the billing summary. If you look at the attached file, Number one is ID: 4603E, which is $4,296.48. ID number 2 is 2A155 and it's $0.26 I have two games above. If you add number 1 and 2, it's 4296.74 dollars. But if you look at the attached file number 4, it's $38.201.55. Please correct the typographical error. I think the amount error is fatal. Please take care of it as soon as soon as possible. Thank you.

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brendan avatar image
brendan answered

This was, indeed, a bug in the Billing Summary page, which has now been fixed. You should no longer see invalid flat fee charges.

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Sarah Zhang avatar image
Sarah Zhang answered

As this thread said, this forum focuses on technical support. For the no-technical questions such as sales or billing questions, you can navigate to this Contact page or email the sales team for help.

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Evgeniy avatar image
Evgeniy answered

The same problem! I see $26626 on the billing-summary page. This is 15 times more than I have consumed. In the daily csv file all is correct. About $70-80 a day.

Please FIX your buggy system! Otherwise you will pay for the cardiologist for all clients

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Thiago Lopes Rosa avatar image
Thiago Lopes Rosa answered

Same here!

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chaosmaker avatar image
chaosmaker answered

same problem here! it shows $5,551.23 expecting $99 (standard plan usage).

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chaosmaker avatar image
chaosmaker answered

same problem here! it is $5,551.23 expecting $99 (standard plan usage).

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