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Question by Sakari Games · Dec 02, 2020 at 07:41 PM ·

Unable to run an experiment . "unexpected error"

I'm trying to start an experiment on our PlayFab title, but when I press the "run experiment" button I'm receiving "An unexpected error occurred while processing the request." and I'm unsure where to look in order to solve this.

Our playfab organization has the free "development" plan (not sure if this is related)

This is the first experiment I'm trying to run. (no exclusions) and I'm experiencing this error whether I specify a player segment or not.

When I try to schedule it, the experiment does move to the "schedules" state, but when the start-time hits nothing changes. and it just stays "scheduled.

Does anyone have pointers on where else I could look into?


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Answer by Sakari Games · Dec 03, 2020 at 09:20 AM

It looks like the issue has resolved itself overnight.

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Answer by Sarah Zhang · Dec 03, 2020 at 06:23 AM

It's not related to the account plan. The "development" title can use the Experiment. We tried to test this feature in our testing title. It works fine. Does this issue still exist in your title? If so, could you please provide your TitleId?

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avatar image Sakari Games · Dec 03, 2020 at 08:29 AM 0
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Hey Sarah,

Thank you for your response!

It looks like the issue has resolved itself overnight.

Thanks for taking your time to look into it.

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