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eslafunk avatar image
eslafunk asked

Deleted players stuck in "limbo"?,Removed players kept in "limbo"?

Hi,

I removed a lot of players almost 2 weeks ago, before the new plans went live, and it seems some of those accounts are still stored somewhere in the databases.

I used a scheduled task to removed lapsed players. Took a couple tries and it worked for the most part but there's around 165k accounts that shouldn't be there. I also tried re-creating the segments and running the task again but I can't seem to completely get rid of those accounts.

Title ID: 9913

Hope you can help me,

Thanks!

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Citrus Yan avatar image Citrus Yan commented ·

May I know how many players were there before you removed a lot of players 2 weeks ago?

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eslafunk avatar image eslafunk Citrus Yan commented ·

I can't recall the exact amount, it was around 1 million.

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Citrus Yan avatar image Citrus Yan eslafunk commented ·

We're actively investigating this issue, I'll keep you informed of any updates, thanks for your understanding!

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1 Answer

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Citrus Yan avatar image
Citrus Yan answered

Hi @eslafunk, we have deployed a fix, could you please try re-running the task to delete more players?

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eslafunk avatar image eslafunk commented ·

Awesome! The fix worked, thanks!

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Citrus Yan avatar image Citrus Yan eslafunk commented ·

Great! And, again, sorry for the inconvenience made.

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