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Question by Eugene Koh · Oct 23, 2020 at 02:03 AM · Account ManagementAuthentication

Playfab's own password reset url results in 503

Dear Sir/Mdm,

Our user is reporting issues with resetting their password.

Internally we've just tried it via Players -> Master player account -> "send password reset email" -> Save all changes.

The email gets sent but clicking on the link https://player.playfab.com/account/resettitlepassword?token=<the token removed for security> it results in a page that shows

"player.playfab.com is currently unable to handle this request
HTTP ERROR 503"

Our title ID is 9B2E1. Thank you

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Answer by SethDu · Oct 23, 2020 at 03:10 AM

We have noticed this issue. I have submitted a report to inform the corresponding team and will keep you informed when there is updates.

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avatar image FranklinChen ♦ · Nov 09, 2020 at 08:01 AM 0
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I've verified that this account password reset page display issue has been fixed now.

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