question

giorgiotino avatar image
giorgiotino asked

iOS receipt validation fail on Sandbox all of a sudden

Hello,

all of a sudden we started having problems with Apple receipt validation on our Development builds. The environment is of course Sandbox, and everything ran smoothly for weeks, until today when we started getting those invalid receipt responses.

We did not touch the IAP code for a while now, the products are always the same, this problem also does not occur for every tester: seems to impact some of them (with the same build).

The event is the following.

If I try to validate the receipt using a service such as: https://www.revenuecat.com/apple-receipt-checker the validations runs smoothly, the receipt seems valid. In fact if I then try to purchase the same product again Apple tells me that I have already purchased it.

What's going on?

{
  "PlayFabEnvironment": {
    "Application": "mainserver",
    "Vertical": "master",
    "Commit": "9fc4b68",
    "Cloud": "main"
  },
  "EventNamespace": "com.playfab",
  "Timestamp": "2020-09-22T13:27:15.2791460Z",
  "EntityType": "player",
  "SourceType": "BackEnd",
  "EventName": "player_receipt_validation",
  "EventId": "83f2716409c14af2be08f5cea425242a",
  "EntityId": "CB506BF8B5D98806",
  "TitleId": "7BD93",
  "Source": "PlayFab",
  "PaymentProvider": "iTunes",
  "PaymentType": "ReceiptValidation",
  "ReceiptContent": "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",
  "Valid": false,
  "Error": "A third-party downstream provider returned an error to the PlayFab service"
}
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1 Answer

·
Citrus Yan avatar image
Citrus Yan answered

The ValidateIOSReceipt API call has a dependency on iTunes because PlayFab makes calls to iTunes when doing the validation. The error “A third-party downstream provider returned an error to the PlayFab service” indicates that iTunes wasn’t returning a valid result at that time, and, that’s something PlayFab has no control over. Therefore, for such cases, you’d need to check for the error and try again later.

BTW, I also noticed that the error mainly occurs in the "iTunes" environment, not in "iTunes Sandbox".

2 comments
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giorgiotino avatar image giorgiotino commented ·

The problem is that when i retry later, I get a Receipt Already Used error (https://community.playfab.com/questions/45024/ios-consumable-pending-transaction-validation-prob.html), and I don't really know what to do at this point, as RestoreIOSPurchase should be used for non-consumable items only (both UnityIAP and PlayFab API docs seem to suggest that)

0 Likes 0 ·
Citrus Yan avatar image Citrus Yan giorgiotino commented ·

Looks like Unity IAP does not properly obtain new iOS purchase receipts in the case of a restore operation:

https://community.playfab.com/questions/27917/ios-restore-purchase-receipt-using-unity-iap.html

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