question

Michael Graves avatar image
Michael Graves asked

Create Network Failure

I am integrating PlayFab with the XBL helper into our title on Xbox Scarlett using August GDK version 10.0.19041.3922.

Soon after PlayFab is initialized we receive a failed Party::PartyStateChangeType::RegionsChanged event:

"the ping to the quality of service beacon timed out"


Subsequent calls to CreateNewNetwork always result in the same RegionsChanged failure event, and the CreateNewNetworkCompleted event fails with:

"the region list could not be determined"

client_network_created event:

{
  "PayloadContentType": "Json",
  "EntityLineage": {
    "master_player_account": "A0A383AD58639B07",
    "title_player_account": "2ED85E0FC15B6F9A",
    "namespace": "9B6C223BF78B4487",
    "title": "13DF5"
  },
  "Timestamp": "2020-09-21T17:34:16.4739095Z",
  "SchemaVersion": "2.0.1",
  "Originator": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  },
  "FullName": {
    "Namespace": "playfab.party",
    "Name": "client_network_created"
  },
  "Payload": {
    "NetworkIdentifier": "0359138f-5a3c-406f-9ad1-f52ef044509e",
    "PlatformName": "XboxGameCore",
    "DeviceModel": "Unknown",
    "DeviceMake": "Unknown",
    "AppVersion": "Unknown",
    "OSVersion": "Unknown",
    "ErrorDetail": 4202,
    "AppName": "Unknown",
    "ResultMessage": "InternetConnectivityError",
    "OSName": "Windows",
    "RegionName": "",
    "Result": 3,
    "DurationInMs": 2547,
    "ServerId": "",
    "VmId": ""
  },
  "Id": "2a7669d02e664ff1a5360a22f979e0d2",
  "Entity": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  }
} 

client_connected_to_network:

{
  "PayloadContentType": "Json",
  "EntityLineage": {
    "master_player_account": "A0A383AD58639B07",
    "title_player_account": "2ED85E0FC15B6F9A",
    "namespace": "9B6C223BF78B4487",
    "title": "13DF5"
  },
  "Timestamp": "2020-09-21T17:34:16.5151745Z",
  "SchemaVersion": "2.0.1",
  "Originator": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  },
  "FullName": {
    "Namespace": "playfab.party",
    "Name": "client_connected_to_network"
  },
  "Payload": {
    "NetworkIdentifier": "0359138f-5a3c-406f-9ad1-f52ef044509e",
    "PlatformName": "XboxGameCore",
    "DeviceModel": "Unknown",
    "DeviceMake": "Unknown",
    "AppVersion": "Unknown",
    "OSVersion": "Unknown",
    "LocalConnectionId": 0,
    "ErrorDetail": 4266,
    "AppName": "Unknown",
    "ResultMessage": "NetworkNoLongerExists",
    "OSName": "Windows",
    "RegionName": "",
    "TotalDurationInMs": 10000,
    "Result": 11,
    "HostName": "",
    "Port": 0,
    "ConnectDurationInMs": 0
  },
  "Id": "6a43cb192a5a4c7c9b35b2e142954a42",
  "Entity": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  }
} 

client_network_destroyed:

{
  "PayloadContentType": "Json",
  "EntityLineage": {
    "master_player_account": "A0A383AD58639B07",
    "title_player_account": "2ED85E0FC15B6F9A",
    "namespace": "9B6C223BF78B4487",
    "title": "13DF5"
  },
  "Timestamp": "2020-09-21T17:34:16.5151745Z",
  "SchemaVersion": "2.0.1",
  "Originator": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  },
  "FullName": {
    "Namespace": "playfab.party",
    "Name": "client_network_destroyed"
  },
  "Payload": {
    "NetworkIdentifier": "0359138f-5a3c-406f-9ad1-f52ef044509e",
    "PlatformName": "XboxGameCore",
    "DeviceModel": "Unknown",
    "DeviceMake": "Unknown",
    "AppVersion": "Unknown",
    "OSVersion": "Unknown",
    "LocalConnectionId": 0,
    "ErrorDetail": 4266,
    "AppName": "Unknown",
    "OSName": "Windows",
    "RegionName": "",
    "HostName": "",
    "Port": 0,
    "Reason": 1,
    "ReasonMessage": "Disconnected"
  },
  "Id": "a3e20c6504b74678986bc9169316aa5e",
  "Entity": {
    "Type": "title_player_account",
    "Id": "2ED85E0FC15B6F9A"
  }
} 

Do we need to whitelist PlayFab servers in MS Partner Center?
Any help would be most appreciated!

apissdks
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Michael Graves avatar image
Michael Graves answered

This issue was resolved by opening UDP ports 30000-65535 of our firewall.

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Sarah Zhang avatar image
Sarah Zhang answered

We have noticed your team has posted this question on the Slack channel. Our team is helping you troubleshoot.

If the problem is not resolved for a long time, please feel free to update the question's state in the community. If it has been resolved, welcome to share the solution.

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