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Question by Rez · Sep 07, 2020 at 11:10 AM · CloudScriptPlayStream

PlayFab dashboard's text has became invisible

Recently some dashboard UI's text has gone missing, notably the one's in blue.

It was fine before, but recently I can't see the text that was visible anymore

Bug :

Expected Outcome :

bug.png (16.5 kB)
expected.png (223.1 kB)
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Answer by Sarah Zhang · Sep 25, 2020 at 02:25 AM

Thanks for sharing. It seems this issue is from "font rendering", not from "font downloading". You can still try to change the webpage's font to fix the display issue. Besides, we noticed that you have posted a new thread for this question, we will reply you in this thread -- https://community.playfab.com/questions/45062/broken-buttons-on-chrome-and-ie-11.html.

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Answer by Sarah Zhang · Sep 08, 2020 at 02:35 AM

Could you please check if you recently have modified the CloudScript revision? If you remove some functions in the CloudScript revision, the corresponding function’s option will disappear in the PlayFab Action tab too. If you need the using this CloudScript function in the Action tab, you need to confirm this function is contained in the current deployed CloudScript revision.

If you confirm this function is in the current deployed CloudScript revision, but you can’t find it in the Action tab, please provide your TitleID, so we can try to check it.

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avatar image Rez · Sep 08, 2020 at 04:24 AM 0
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Hi, I deployed revision 1 and the texts are still missing, these missing text are present in almost every page that uses it

TitleID = 21952

Deployed Revision 1, Missing text found on cloudscript revision page :

Missing text found on player's linked account page :

missing-text.png (7.7 kB)
invis.png (8.7 kB)
avatar image Rez Rez · Sep 08, 2020 at 04:25 AM 0
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Expected outcome :

expected-outcome.png (7.0 kB)
avatar image Sarah Zhang Rez · Sep 08, 2020 at 07:26 AM 0
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It seems I misunderstood your question. I mistakenly thought that you mean you lost a specific CloudScript function. Apologies for the confusion.
We have checked your title’s Game Manager. It can display the UI text normally. This issue may be caused by the browser or other local reasons. Could you please try to change the browser to browse PlayFab Game Manager, such as Chrome?

avatar image Rez Sarah Zhang · Sep 08, 2020 at 08:08 AM 0
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Hi, thank you for your response

I am encountering this issue on the latest version of Google Chrome

Hope these information helps

OS : Windows 7

I tried navigating the playfab dashboard within incognito mode as well, where all cookies are disabled, same result

chrome.png (7.1 kB)
incognito-where-all-cookies-are-disabled-still-pro.png (10.4 kB)
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avatar image Rez · Sep 14, 2020 at 04:39 AM 0
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Hi, I'm having the same problem on an entirely different browser, this time it's the tor browser, can you link to a step by step on how to do the F12 into CSS change like you mentioned? A Chrome extension that guarantees to work is good as well, had no luck with Fonts Changer

tor.png

tor.png (8.4 kB)
avatar image Sarah Zhang Rez · Sep 18, 2020 at 04:33 AM 0
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For example, you can disable the button's font like this.

snipaste-2020-09-18-12-24-30.png (154.0 kB)
avatar image Sarah Zhang Sarah Zhang · Sep 18, 2020 at 04:56 AM 0
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Besides, you can try to check the font downloading status like this.

snipaste-2020-09-18-12-48-31.png (159.1 kB)
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Answer by ibiz · Sep 09, 2020 at 02:15 PM

Добрый день, я испытываю ту же проблему


2020-09-09-12-17-51.png (46.8 kB)
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avatar image Sarah Zhang · Sep 18, 2020 at 04:59 AM 0
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Could you please try to check the font downloading status as the above comment said?

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Answer by Unnamed Studio · Sep 24, 2020 at 08:50 AM

Same here. Status 200


ac-20200924-174312.jpg (72.6 kB)
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Answer by Diyan Iliev · Oct 29, 2020 at 01:22 AM

Hi,

I'm having the same problem with every browser, even newly installed ones on 2 different computers with Windows 8.1

It's not related to an account because it happens on the login page as well.

As you can see in the screenshot, all other fonts have status 200, only Bahnschrift (which is the only problematic one) has a status of 304 and a size of only 73 bytes!!! I can see the same thing on the screenshot posted above by Unnamed Studio.

It's not a rendering issue, this size is impossible for a font file.

As others have pointed font replacement addons don't work for some reason.

I found that if I right-click on the font and block the url like this:

and refresh, then all the missing text appears. But this is only for this tab and only while the developer tools are open so it's not a solution.


font-problem.png (41.5 kB)
block-request.png (19.8 kB)
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Answer by Sebastien Barris · Nov 28, 2020 at 02:03 AM

Hello everyone, for the empty button label issue, you can try the temporary solution I have posted in this other thread, it works for me in Chrome (and you can also apply the text swapping only on the "button" selector in the extension settings): https://community.playfab.com/questions/45062/broken-buttons-on-chrome-and-ie-11.html

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Answer by Alaa Adel · Mar 20, 2021 at 08:06 AM

I am getting this bug as well.

I can replace the font in FF dev tools, or I can pick the text and see its value in the dev window.

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