We are attempting to back up our data to Azure Blob and have also launched our title from Development mode, but after entering the details of the Azure Blob storage and container, we see the error message "Something went wrong. Try again later", as shown below. However, seems to be fine if the active checkbox is turned off - which is not what we want. Is there something we are missing here?
Generally, this error is related to the limit of active event exports. As this documentation Exporting Data says, "The amount of distinct export commands you can run is tied to your performance level". By default, all titles will use Performance Level 1. At this level, there is no "Active event exports". So you at least need to set the Performance Level to 2 to enable active event exports. For more details about how to change the Performance Level, please check this documentation -- Performance Levels & Retention.
Besides, if your title is in the Live mode, you can access the [Ticketed Support] page in the Gama Manager. You can check this documentation -- https://community.playfab.com/articles/30527/playfab-support-overview.html to learn more about how to use the Ticketed Support.
3 People are following this question.
